Shipping policy
We ship to the United States, Canada, the United Kingdom, Europe and most other countries. All orders ship with tracking.
Processing time
Orders are packed and handed to the carrier within 1–3 business days (Monday to Friday, excluding US federal holidays). You'll receive a confirmation email with a tracking number once your order ships.
Rates and delivery times
| Destination | Shipping rate | Estimated delivery | Service |
|---|---|---|---|
| United States | $6.95 Free over $45.00 | 3–7 business days | USPS / UPS, tracked |
| Canada | $14.95 Free over $90.00 | 6–12 business days | Tracked international |
| Europe & United Kingdom | $21.95 | 7–15 business days | Tracked international |
| Rest of world | $26.95 | 10–21 business days | Tracked international |
Delivery estimates start after order processing (1–3 business days). International rates are per order for up to 2 kg.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes (such as VAT or GST) and customs fees charged by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping rate. Refused parcels are not eligible for a refund of original shipping costs.
Some countries restrict food imports. It's your responsibility to check that coffee can be imported to your country before ordering.
Address accuracy
Please double-check your shipping address. If a parcel is returned to us because of an incorrect or incomplete address, we'll reship it once the additional shipping cost is paid.
Lost or delayed parcels
If tracking hasn't updated for 10 business days (domestic) or 20 business days (international), contact us at contact@nortemesacoffee.com and we'll open a claim with the carrier and send a replacement or refund once the parcel is confirmed lost.